Return & Refund Policy

Returns

• We accept returns within 60 days of delivery.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Certain items such as perishable goods, intimate products, or personalized/custom items are non-returnable.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error (defective or wrong item).

Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same item, contact us at hello@sobolai.com

Late or Missing Refunds

• If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank — it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at hello@sobolai.com.

Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to our error.

• Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

For more information about our return and refund policy, please contact us:
📧 hello@sobolai.com