Shipping Policy

Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.

  • During peak seasons, processing time may be slightly longer.

Shipping Options & Delivery Time

We currently offer the following shipping options:

  • Standard Shipping (Free): 7–14 business days

  • Express Shipping ($2.9): 5–10 business days

  • Priority Shipping ($12.9): 3–7 business days

Delivery times are estimates and may vary depending on destination, customs clearance, or unexpected delays.

Shipping Rates

  • Standard Shipping is FREE on all orders.

  • Express and Priority shipping fees are calculated at checkout.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order directly on our website or through the carrier’s tracking page.

Customs, Duties & Taxes

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

  • We are not responsible for delays caused by customs clearance.

Incorrect Address / Failed Delivery

  • Please ensure your shipping address is correct before placing the order.

  • If a package is returned due to an incorrect or incomplete address, the buyer is responsible for reshipping fees.

Lost or Damaged Packages

  • We are not responsible for packages lost or damaged during transit.

  • If your package is lost, please contact the shipping carrier with your tracking number. We will support you in filing a claim.

Questions?

If you have any questions about your order or shipping, feel free to contact us at:
📧 hello@sobolai.com