Buyer Protection Policy
At Sobolai Store, your satisfaction and trust are our top priorities. Our Buyer Protection ensures you can shop with confidence.
What Buyer Protection Covers
✅ Secure Payments – All transactions are processed safely with encryption to protect your personal and payment information.
✅ Guaranteed Delivery – If your order does not arrive within the promised timeframe, you are eligible for a refund or replacement.
✅ Item as Described – If you receive an item that is significantly different from the description or defective, you can request a return, replacement, or full refund.
✅ Support Assistance – Our customer support team is here to assist you with any issue until it is fully resolved.
When Buyer Protection Applies
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The item did not arrive.
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The item arrived damaged or defective.
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The item is not as described.
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The seller shipped the wrong item.
What Buyer Protection Does Not Cover
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Issues caused by incorrect shipping address provided by the buyer.
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Delays due to customs clearance or force majeure (e.g., natural disasters, strikes).
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Items returned without following our return procedure.
How to File a Claim
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Contact us at hello@sobolai.com within 7 days of receiving your order (or the estimated delivery date if not received).
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Provide your order number and a clear description of the issue (photos or videos if applicable).
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Our team will review your case and offer a solution: refund, replacement, or store credit.
Our Promise
We are committed to making your shopping experience safe and enjoyable. If anything goes wrong with your order, we will work with you to make it right.